Highly Rated On Google

4.9/5

Learning Mode

Course Duration

Placement's

Offline

6 Weeks

100%

Description:

The SAP MDG Essentials course provides participants with a comprehensive understanding of SAP’s Master Data Governance (MDG) solution, which enables organizations to centrally manage and govern master data across their enterprise systems. Participants will learn about the key functionalities and components of SAP MDG, including data modeling, data quality management, data replication, and data governance workflows. Through a combination of theoretical learning and practical exercises, students will gain proficiency in configuring SAP MDG, implementing data governance policies, and ensuring data consistency and integrity across the organization.

Key Topics :

• Introduction to SAP C4C (Customer Experience)

• Overview of Customer Relationship Management (CRM) Concepts

• Sales Automation and Opportunity Management

• Service Ticket Management and Case Resolution

• Marketing Campaign Management and Lead Generation

• Social Engagement and Collaboration

• Customer Analytics and Reporting

• Integration with SAP and Non-SAP Systems

• Mobile and Offline Capabilities

• Personalization and Customization in SAP C4C

• Security and Data Privacy in SAP C4C

• Best Practices for SAP C4C Implementation

Prerequisites:Basic understanding of customer relationship management (CRM) concepts and familiarity with SAP system navigation is recommended.

Upon completion of the course, participants will have a solid understanding of SAP C4C and be able to configure, implement, and manage customer experience processes using SAP C4C. They will be equipped with the skills necessary to work effectively in SAP C4C projects and contribute to the implementation and optimization of SAP C4C solutions within organizations.

• Sales representatives, customer service agents, and marketing professionals seeking to enhance their skills in SAP C4C for customer engagement and sales processes.

• SAP consultants and analysts interested in specializing in SAP C4C implementation and configuration.

• IT professionals involved in customer experience projects aiming to improve customer satisfaction and loyalty within organizations.

Who Should Attend:

Outcome: